Retailer Limits Support

Setup & support.

Configure purchase restrictions and check they work at checkout.

Quick setup checklist

  1. Enable the app.Open Retailer Limits in Shopify Admin and enable the main setting.
  2. Add a product limit.Choose a product or variant, set the maximum quantity and select blocking behaviour.
  3. Set a cart weight limit if needed.Use the maximum cart weight rule and confirm your products have appropriate Shopify weights.
  4. Save the rules.Saving publishes the supported blocking rules for checkout validation.
  5. Confirm activation.In Shopify Settings → Checkout, check that the Retailer Limits checkout rule is active.
  6. Test checkout.Add more than the permitted quantity to a test cart and verify the validation message appears.

Common questions

Why is checkout not blocking an order?

Confirm the app is enabled, the rule is enabled and set to block, the correct product or variant is selected, the settings have been saved, and the checkout rule is active. Then test the exact product or variant again.

Can I set different limits for different variants?

Yes. Create variant-specific quantity rules.

Does cart weight use the weight set in Shopify?

Yes. Check product variant weights in Shopify to ensure the calculation reflects your intended shipping weight.

How can I contact support?

Use the No Time To Sleep contact form and include your store URL, the rule involved and a description of the issue. Do not send customer personal data.